The second-hand marketplace Users Voice Anger About Size Changes
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
This online marketplace has updated its size classifications for female and kids' apparel but did not contact all shoppers about the modification.
Social Media Backlash
Many shoppers and sellers are expressing on platforms saying Vinted listings now show a modified sizing category versus the original listing due to the recalibration.
The company said the updated approach better aligns with similar services.
It has advised users to check their listings and update the measurements by hand when needed, causing user dissatisfaction.
Sizing System Changes
Previously, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
With some products, the sizing has been recategorised - such as a large size used to be a 12 but currently displays as UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," as the platform currently indicates.
Stephanie Gallen, located in Scotland, stated items she posted with size 14 tags were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.
Manual Updates
Another shopper, based in Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she explained.
Platform Context
The platform boasts over 100 million users, with 18 million British users.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: earlier, Vinted reversed a change regarding delivery choices following member complaints.
